Answered By: Reference Staff
Last Updated: Mar 17, 2017     Views: 549

The message you are receiving "Your institutional lending limit has been met"  indicates that Sonoma County Library's daily lending limit has been reached. The Sonoma County Library's contract with Hoopla translates into a certain number of downloads per day for the library itself, once that number has been reached with Hoopla, you will get that message.

Here is a workaround for now.

This limit resets at 5:00 p.m. Pacific Standard Time and you should be able to resume borrowing content after it resets. Please try again shortly after the reset time.

This is an extremely popular service, the library is aware of this, and we are tracking usage. When we begin to see the monies from Measure Y sometime this summer, we will increase the budget for Hoopla. We know how important this service is to you, and how frustrating the situation is, please bare with us.

For more information on Hoopla, visit the related page on our website or the Hoopla Digital site.